BOOKING & PAYMENT
Once we agree on your itinerary and price, we will send a Pro-Forma Invoice with quote, trip details and payment instructions. We maintain blocked services without payment of deposit for one week (if 59 days prior to trip departure) or two weeks (if 60 + days prior to trip departure).
To book and confirm services we require a 30 % deposit, as per Pro-forma Invoice.
Balance should be paid 60 days prior to trip departure. If booking is made within 60 days of trip departure date, then the full amount is payable at the time of booking.
BANK WIRE AND CREDIT CARD FEES: A&L shall not be responsible for wire transfer or credit card charges.
International airfares, passport and visa fees, travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, extra & alcoholic drinks, medical expenses, optional activities and trips, and other items of a personal nature are not included in your trip price.
CANCELLATION & REFUNDS
All cancellations must be made by email with the name of trip/travellers + TRIP CANCELLED in the Subject line, and are effective upon confirmed receipt in our office. Refunds take 2 to 3 weeks to process.
Fees to apply in case of cancellation:
Up to 61 days prior to the departure 30 % of the trip price
Between 60 and 31 days 40 % of the trip price
From 30 to 16 days 60 % of the trip price
Less than 16 days 100 % of the trip price
Any refund due from deposit monies held shall be subject to a minimum of US$200 per client. Depending on the circumstances of cancellation we can use the trip deposit for future travel within 6 months of the original trip departure date. .
When A&L books services – such as hotels, transportation or third party products – we operate as per each supplier’s cancellation policy.
CHANGES TO YOUR TRIP
Local conditions in Latin America countries are not always predictable and from time to time delays and diversions from the planned itinerary could happen. Should such an instance happen, A&L shall do its best to minimize inconvenience. However A&L does not accept any responsibility or compensation for delays, loss or extra expenses resulting from circumstances or events beyond A&L control.
If you have any complaint about your trip, you must make it known at the earliest opportunity to the guide, trip leader and/or A&L local representative, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.